Frequently Asked Questions (FAQ) – iherbsea
Q1: What is the Minimum Order Quantity (MOQ)?
A: For products currently in stock at our warehouses, our standard MOQ is 1kg. For custom specifications or new production runs requiring raw material processing, the MOQ will vary based on the specific requirements. Please contact our sales team for a precise quote.
Q2: Do you offer discounts for bulk orders?
A: Yes, we provide competitive pricing structures. Discounts are available based on larger order volumes or optimized payment terms. We aim to build long-term partnerships by offering the best possible value.
Q3: What are your estimated delivery times?
A: In-Stock Items: Orders can be dispatched from our factory within 5 business days. Additionally, we maintain local inventory in our Los Angeles (LA) and New Jersey (NJ) warehouses for immediate pickup or domestic shipping within the USA.
- Custom Production: If a product requires a fresh production cycle from raw materials, the typical lead time is 20–25 days.
Q4: Can I request a free sample for testing?
A: Absolutely. We understand the importance of quality verification. For most of our botanical extracts, we can provide a 50g free sample for your R&D and lab testing purposes.
Q5: Does iherbsea offer custom R&D and product development?
A: Yes. We have an independent R&D department capable of optimizing processing parameters for our core ingredients or developing entirely new extraction procedures tailored to your needs. If you have a specific formulation in mind, we are here to help you realize it.
Q6: Are your ingredients available in finished dosage forms like capsules or tablets?
A: Yes, we offer comprehensive OEM/ODM services. Our facility is equipped to process our high-quality extracts into finished forms, including tablets, capsules, and granules, allowing you to streamline your supply chain from raw material to retail-ready product.
Q7: What is the key difference between a “Herb Extract” and a “Herb Powder”?
A: Herb Extract: A concentrated form of the plant’s active constituents. The process involves washing, extraction, concentration, purification, and drying. It is standardized for specific bioactive markers.
- Herb Powder: Simply the dried and ground form of the raw herb. The process is limited to washing, drying, and grinding, preserving the whole plant matrix without concentration.
Q8: Which solvents are used during the extraction process?
A: The choice of solvent depends on the target active ingredients and regulatory requirements. We primarily use water and food-grade ethanol. Our advanced purification ensures that any solvent residues strictly conform to international safety standards, such as ICH Q3CR5.
Q9: How do you guarantee product quality and consistency?
A: Quality is our core pillar.
- Testing: Every batch undergoes rigorous internal and third-party testing. We provide a Certificate of Analysis (CoA), specification sheets, and HPLC chromatography graphs upon request.
- Verification: We offer pre-shipment samples (PSS) to ensure the product meets your exact standards before it leaves our facility.
Q10: How does iherbsea handle quality-related complaints?
A: We take full responsibility for the quality of every product we ship.
- Immediate Support: Our team will first assist in solving your most urgent operational needs.
- Investigation: We follow a strict Standard Operating Procedure (SOP) for quality claims. Our QA department will conduct a thorough investigation and provide a formal report detailing the root cause and the corrective actions taken to prevent future occurrences.
